Hiring a moving company isn’t just about loading boxes—it’s a legally binding contract that can come with fine print, fees, and risks most customers don’t understand until it’s too late. In this post, we’ll walk you through some of the less-discussed realities of hiring movers and how to protect yourself financially and legally.
1. The Hidden Fees Movers Don’t Advertise
Most moving companies give quotes based on very basic information—but your final bill can be significantly higher due to these common add-ons:
Stair Carry Fees: Additional charges for each flight of stairs.
Long Carry Charges: If movers must carry items more than a certain distance (usually 75 feet) from the truck to your door.
Shuttle Fees: If a full-size truck can’t access your home (think narrow city streets), a smaller shuttle is used—at your expense.
Bulky or Oversized Item Fees: Items like pianos, safes, and workout equipment usually carry premium charges.
Fuel Surcharge & Travel Time: These fees fluctuate with gas prices and driving distance, but often aren’t clearly quoted upfront.
2. Valuation vs. Insurance: Know What’s Really Covered
One of the biggest misconceptions is that moving companies include insurance. In reality:
Released Value Protection (default): Covers only $0.60 per pound per item—not enough to replace your 65” TV or MacBook.
Full Value Protection: Better, but often comes with deductibles or maximum payout caps.
Third-Party Insurance: Sometimes needed if you want actual replacement cost coverage.
👉 Pro Tip: Ask your mover for documentation of exactly what kind of valuation or insurance is included. Don’t assume anything.
3. Contract Red Flags: What to Watch Out For
Before you sign, scrutinize the fine print. Watch for:
Binding vs. Non-Binding Estimates: A non-binding estimate means your final bill can increase.
Cancellation Policies: Some companies charge up to 100% if you cancel within 72 hours.
Storage Clauses: If your move is delayed, you may be forced into expensive storage with daily charges.
Inventory Lists: These become part of the legal contract. Make sure they’re complete and accurate.
Reputable movers won’t hide fees, dodge questions, or rush you into signing. If your quote seems too good to be true, it probably is. Protect yourself with thorough questions, proper documentation, and smart planning.
